Managed Services

Application Management & Maintenance

Application Management & Maintenance

Application management and maintenance is an important element towards enhancing and extending the life of the applications. Experis focuses on seamlessly maintaining and transforming your business-critical applications to meet changing business needs.

Our SLA driven application support and maintenance services ensure a high performance platform for operating and managing your business applications. Our comprehensive set of frameworks, proven methodologies and domain expertise help enable our customers to achieve:

Faster time-to-market

Improved operational efficiency and reduced cost by decreasing the number and duration of business-critical application outages

Best utilization of improved productivity for strategic initiatives

Key Services

Application Support and Maintenance

Multi-level (Level 1, 2, 3, 4) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains.

Experis helps its clients meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.

With teams staffed across India and Globe, Experis can serve as an extension of a client’s support team, or provide turnkey, round-the-clock support services. Our delivery model, which includes a “backend team” able to supplement the core team as necessary, provides clients with flexibility in addressing migration, maintenance, enhancements and support needs.

Our application management services encompass such activities as:

Application maintenance

Error tracking and debugging

Version upgrades

Version enhancements

Comprehensive user support

Helpdesk support

Technical troubleshooting

Performance monitoring

Performance testing

Quality assurance testing

Documentation development and maintenance

Application Management Methodology

Experis application management methodology for cost optimizing maintenance of applications

Analysis and assess application to plan manpower and application management

Understand the client environment and maintain the agreed SLAs

Application Management team operational risks via analysis and RCA

Monitor the resource utilization and work on daily, monthly and weekly report along with monthly reviews with the clients to ensure stability and zero unplanned downtime for any application

Via making strong documentation for all the process and application under support scope

Build up the knowledge base

Strong Transition mechanism to replace current internal team or incumbent vendor smoothly without affecting delivery

Strong delivery governance structure put in place

Performance management matrix is put into place

Once we have made the transition, our governance process ensures that we keep meeting our promises to clients. We constantly measure our performance, using firm documented metrics, to show how well we are meeting our quality, service level, and cost targets - and then use this process as a tool for continuous improvement.

Partnering with Experis for application management services enable client business to:

Improve stability and efficiency of mission-critical applications

Refocus their energies on strategic initiatives by handing over the maintenance and enhancement of business applications to a trusted and reliable partner

Improve quality of service

Migrate to new and emerging technologies

Reduce total cost of ownership

Focus on delivering Operational, Tactical and Strategic benefits

10% increase in productivity through robust Knowledge Management & Automation processes.

5-10% YoY case reduction via Proactive correction and Root Cause Analysis

Reduced Total Cost of Operations

Flexible Support Models (8x5, 12x5, 16X7, 24X7) designed to meet your business needs, resulting in improved return on investment

Flexible Commercial Models – Managed Services, Professional Services, and Outcome Based Pricing

Experis specializes in highly complex long-term engagements. We are experts at managing efforts involving multiple systems, spanning multiple teams, multiple locations, and client organizations. We have built application management as a core competency through dedicated team and creating a separate Business Unit.

Experis adheres to Service Level Agreements (SLA), enabling clients to reduce the cost of operations.